Frequently Asked Questions

Every production run is independently inspected before shipping. The most recent V-Trust pre-shipment inspection (Aug 2024) shows these checks were passed:

• Dynamic handle strength test — Passed
• Static strength test — Passed
• Seaming strength — Passed
• Water-repellency spray test — Passed
• Zipper function — Passed
• Carton drop test — Passed

Important: While our aviation bags are rigorously tested for normal use, we cannot be held responsible for damage caused by overloading or forcing excessive weight into the bag beyond its intended capacity.

Heavy-duty nylon with a durable water-repellent finish. Wipe clean with a damp cloth; avoid machine washing and harsh solvents. Re-proof the DWR after prolonged or heavy use if needed.

V2.0: Yes, the V2.0 does fit a laptop. It has a padded laptop sleeve for secure storage.

LITE: No, the LITE model does not fit a laptop. It's designed for smaller aviation accessories only.

V2.0: Yes, the V2.0 has a dedicated headset space. See the product photos for internal layout.

LITE: Yes, the LITE model is designed specifically for headsets and smaller aviation accessories. See the product photos for internal layout.

By V-Trust inspectors at the factory before shipment to us, including functional checks and packaging tests.

We ship within 1-2 business days. Standard delivery takes 3-7 business days within Australia.

Yes, express shipping is available for $9.95 for next-day delivery in major cities.

Free shipping on orders over AUD$100. Standard shipping is $9.95 for orders under AUD$100.

We offer a 30-day change of mind return policy from the date of delivery. Items must be returned in original condition with all tags attached and in original packaging. The item must be unused and in resaleable condition.

The purchaser is responsible for return shipping costs unless the item is faulty or we sent the wrong item. We recommend using a tracked shipping service for returns.

Contact us at admin@navbagco.com within 30 days of delivery to initiate a return. Include your order number and reason for return. We'll provide return instructions and process your refund once we receive the item in acceptable condition.

Items that have been used, damaged, or altered cannot be returned. Items without original tags or packaging may not be accepted. Sale items and personalized products are final sale unless faulty.

We collect information you provide when placing orders, creating accounts, or contacting us. This includes name, email, shipping address, and payment details. We use this information to process orders, provide customer service, and send order updates.

We only share your information with trusted service providers necessary to fulfill your order (shipping carriers, payment processors). We never sell your personal information to third parties for marketing purposes.

We use industry-standard security measures including SSL encryption for data transmission and secure servers for data storage. Payment information is processed through secure, PCI-compliant payment gateways.

You can request access to, correction of, or deletion of your personal information by emailing admin@navbagco.com. You can opt out of marketing emails at any time using the unsubscribe link.