Refund policy
**Nav & Co 30-Day Return Policy**
At Nav & Co, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your Nav & Co product, we offer a hassle-free 30-day return policy. Please review the following guidelines:
1. **Eligibility:** - Returns are accepted within 30 days from the date of delivery. - Products must be in their original condition, unused, and undamaged. - Original packaging, tags, accessories, and documentation must accompany the return.
2. **Exclusions:** - Certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description or contact customer service for clarification. - Customized or personalized items may not be eligible for return unless there is a defect in materials or workmanship.
3. **Return Process:** - To initiate a return, please contact our customer service team sales@navbagco.com within the 30-day period. They will provide you with instructions and a return authorization (RA) number if applicable. - Pack the item securely in its original packaging, including all accessories and documentation. - Clearly mark the RA number on the outside of the package. - Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. **Refunds:** - Once we receive and inspect the returned item, we will process your refund promptly. - Refunds will be issued to the original form of payment. - Please allow up to 14 business days for the refund to reflect in your account, depending on your payment provider.
5. **Damaged or Defective Items:** - If you receive a damaged or defective item, please contact us immediately for assistance. - We may require photographic evidence of the damage or defect to expedite the resolution process.
6. **Customer Satisfaction Guarantee:** - Your satisfaction is our priority. If you have any concerns or questions regarding your purchase or our return policy, please don't hesitate to contact us. Our customer service team is here to assist you.Nav & Co reserves the right to refuse any returns that do not meet the above criteria or if the return policy is abused. This return policy is subject to change without prior notice.
Thank you for choosing Nav & Co. We appreciate your business!
At Nav & Co, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your Nav & Co product, we offer a hassle-free 30-day return policy. Please review the following guidelines:
1. **Eligibility:** - Returns are accepted within 30 days from the date of delivery. - Products must be in their original condition, unused, and undamaged. - Original packaging, tags, accessories, and documentation must accompany the return.
2. **Exclusions:** - Certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description or contact customer service for clarification. - Customized or personalized items may not be eligible for return unless there is a defect in materials or workmanship.
3. **Return Process:** - To initiate a return, please contact our customer service team sales@navbagco.com within the 30-day period. They will provide you with instructions and a return authorization (RA) number if applicable. - Pack the item securely in its original packaging, including all accessories and documentation. - Clearly mark the RA number on the outside of the package. - Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. **Refunds:** - Once we receive and inspect the returned item, we will process your refund promptly. - Refunds will be issued to the original form of payment. - Please allow up to 14 business days for the refund to reflect in your account, depending on your payment provider.
5. **Damaged or Defective Items:** - If you receive a damaged or defective item, please contact us immediately for assistance. - We may require photographic evidence of the damage or defect to expedite the resolution process.
6. **Customer Satisfaction Guarantee:** - Your satisfaction is our priority. If you have any concerns or questions regarding your purchase or our return policy, please don't hesitate to contact us. Our customer service team is here to assist you.Nav & Co reserves the right to refuse any returns that do not meet the above criteria or if the return policy is abused. This return policy is subject to change without prior notice.
Thank you for choosing Nav & Co. We appreciate your business!
